────────  S H I P P I N G  P O L I C Y

Shipping and delivery

We aim to make every shipment transparent, secure, and timely.

────────  S H I P P I N G  P O L I C Y

Shipping and delivery

We aim to make every shipment transparent, secure, and timely.
Shipping Coverage

We ship our products across India through trusted logistics and transport partners. Shipping is available to dealers, distributors, wholesalers, retailers, institutional buyers, and corporate customers.
Order Processing

  • Orders are processed only after confirmation and receipt of the applicable advance or full payment, or as per approved credit terms.
  • Standard processing time is 1–3 business days, subject to product availability and production schedules.
  • Bulk, customized, or branded orders may require additional processing time, which will be communicated at the time of order confirmation.

Dispatch Timeline

  • Ready-stock orders are generally dispatched within 2–5 business days.
  • Customized or bulk manufacturing orders are dispatched as per the mutually agreed production schedule.
  • Dispatch timelines are estimates and may vary due to production requirements, transportation delays, public holidays, or unforeseen circumstances.

Shipping Charges

  • Shipping and transportation charges are charged as per the order value, destination, weight, and transport mode unless otherwise agreed in writing.
  • Any loading, unloading, insurance, or special handling charges, where applicable, shall be borne by the buyer unless specifically agreed by ZamZam Enterprises.

Risk & Ownership

  • The risk of loss or damage passes to the buyer once the goods are handed over to the transporter.
  • Ownership of the goods remains with ZamZam Enterprises until full payment has been received.

Delivery

  • Delivery timelines depend on the destination and the transport partner.
  • While we strive for timely delivery, ZamZam Enterprises is not liable for delays caused by transporters, weather conditions, natural disasters, strikes, government restrictions, or other events beyond our control.

Shipment Inspection

Customers are requested to inspect the shipment immediately upon delivery. Any shortage, damage, or visible tampering should be noted with the transporter at the time of delivery.

Shipping Claims

  • Any claim for shortage, transit damage, incorrect shipment, or manufacturing defect must be reported within 48 hours of delivery.
  • Claims must include the invoice number, photographs of the package and products, and any supporting transport documents.
  • Claims received after the prescribed period may not be accepted.

Partial Shipments

In certain cases, large or bulk orders may be dispatched in multiple shipments to ensure faster delivery. Customers will be informed if partial shipments are required.

Delivery Address

Customers are responsible for providing complete and accurate delivery information. ZamZam Enterprises shall not be responsible for delays or additional charges arising from incorrect or incomplete address details.

Order Tracking

Tracking details or transporter information will be shared whenever available after the order has been dispatched.

Contact Us

For any shipping-related queries, customers may contact ZamZam Enterprises through
our official customer support channels during business hours.
Contact Us